FAQ

Plain answers to the questions users actually ask. Figures — rates, minimums, caps — live in the app and on Fees; this page explains how things work.

Presets

What is a Preset?

A Preset is a managed way to copy Polymarket traders without having to pick them yourself. You invest an amount, and the Preset copies a curated group of real traders on your behalf — spreading your money across all of them rather than backing one person.

There are three — Steady, Smart and Sharp — and they differ in how much risk they take. The app shows what each one currently holds and how it has performed.

Preset or Copy Rule — what’s the difference?

A Preset decides for you. A Copy Rule is you deciding: you choose the wallets yourself, set your own filters, sizing and stop-loss, and the app mirrors those traders into your own wallet.

You can hold both at the same time, and they draw from your balance independently.

How are a Preset’s traders chosen?

By our Discovery engine, with a person making the final call.

The engine continuously scores real Polymarket wallets on their actual on-chain trading history. It deliberately does not rank by headline profit — the biggest number on a leaderboard is often a single lucky bet. It looks instead at how steady a record is: whether gains accumulate consistently or arrive in one spike, how deep the losses along the way have been, and how much conviction a trader puts behind their own positions. It also flags accounts that trade on an automated schedule, so a person can judge whether copying them is worth it.

The engine only proposes. Every addition and removal is reviewed and approved by a person — nothing reaches a Preset automatically.

The same scoring powers the Traders list in the app, so you can look through the traders yourself and see why each one ranks where they do.

What happens to my money if a trader is dropped?

Positions that trader already opened are not force-sold. They run to their natural conclusion — the market settles and pays out. What stops is new entries. Money not yet deployed is freed for the remaining traders.

Does a Preset copy every single trade?

No, deliberately. Trades are filtered before being mirrored. Among other rules, a Preset will not:

• enter a position a trader already held before you started following them — you’d be buying into someone else’s entry price;
• follow a trader who repeatedly darts in and out of the same market for tiny profits, where copying costs more in fees than it earns;
• chase a price far above where the trader themselves got in.

Does a Preset sell when the trader sells?

Usually not. A Preset generally holds to settlement — it waits for the market to resolve rather than exiting because the trader did. There are narrow exceptions for very expensive positions and for traders who have clearly given up on one.

This is the single most common reason a position is still open when you expected it to be closed.

Can I choose which traders a Preset follows?

Not within a Preset — a Preset comes with its own curated group. If you want to pick leaders individually, use a Copy Rule.

Fees

What fees do I pay?

Two fees apply when a trade happens:

• Polymarket’s exchange fee — set and taken by Polymarket on each fill, not by us.
• Polyburg’s trading fee — a small amount per share. As a share of what you spend it is smallest on heavy favourites and largest on long shots, because it follows the payout a position is chasing.

One more can apply at a specific moment: an exit fee, a small percentage of what you actually receive when you exit a Preset.

The app shows the current rates. We don’t publish figures here because they differ per Preset and can change. See Fees for the full picture.

Why is the trading fee bigger on some markets than others?

Because it follows the payout you’re chasing. Buying a heavy favourite at 95¢ can only pay out a little, and the fee on it is a fraction of a percent. Buying a long shot at 5¢ is chasing a 20× payout, and the fee is a few percent of what you spend. The same market can be cheap on one side and expensive on the other — the price you’re buying decides, not the market.

Is the exit fee a charge for withdrawing my money?

No. Exiting a Preset means selling your share of its open positions before the markets resolve — a forced sale, at whatever price the order book offers at that moment. The exit fee covers the real costs of that early exit: the on-chain (gas) cost of executing the sales, and the slippage of selling into the market rather than waiting for settlement. Withdrawing from your own Polyburg wallet is a different action and this fee does not apply to it.

When is the fee charged — and when do referral earnings appear?

Two different clocks, and they get confused constantly.

Your trading fee is settled as part of the trade itself — there is no later bill. On trades you place yourself and on Copy-Rule trades, it is set aside when the order is placed and finalised when it fills; if the order never fills, it is released back to you. On Preset trades it is charged on the fill, inside the Preset.

Your referral earnings depend on which part of Polyburg produced the fee:

• Earnings from trades you make yourself, and from your Copy Rules, appear almost immediately after the fill.
• Earnings from Preset trading are totalled after the day closes (UTC) and appear the following day.

Does the Preset take a cut of the fees?

No. All fees pass to Polyburg, which handles distribution.

Your wallet

Where is my money?

In your own on-chain deposit wallet on Polygon. It is never pooled with other users’ funds.

How do I check that for myself?

The app shows your wallet address and links to the public block explorer. It’s your wallet, live on a public blockchain — anyone can inspect it, including you.

Who can move it?

The wallet’s signing key is held by Polyburg’s key quorum through our wallet provider Privy — not by you. That is what allows a Preset or a Copy Rule to trade on your behalf, and it means Polyburg is not a self-custody product. If you want a wallet only you can sign for, this is not it.

You hold the signing key. What actually stops you from taking my money?

We could answer “we’re honest people” — but every party that ever took customer funds said exactly that, so we’ll give you the answers you can check instead.

Nothing can happen quietly. Your money sits at your own address on a public blockchain, and the app shows you that address. There is no internal ledger where a theft could hide — the thing an exchange has and we don’t. You can watch your wallet without our permission or knowledge. The same goes for a Preset: its trading wallet is one public address holding the Preset’s total funds, inspectable by anyone.

Nothing can happen anonymously. We are a registered Polymarket builder and an identified, verified customer of our wallet provider. Moving your funds wouldn’t be a pseudonymous exit — it would be an identified party acting on a public chain in front of two commercial counterparties who know exactly who we are.

And you decide how long you’re exposed. Withdrawals are never gated — no lockup, no notice period, no membership requirement. The trust you extend lasts exactly as long as you leave funds here, and that is your decision, not ours.

Beyond that, honestly: the mechanism itself doesn’t make theft impossible today, and we won’t pretend it does. Any custodial product that tells you it’s “trustless” is the one to distrust.

How is this different from keeping money on an exchange?

It’s the same kind of trust — every bank, broker and exchange holds customer funds and answers this question with accountability rather than mathematics. Two things are different here, in your favour:

• On an exchange, funds are pooled and your balance is a row in their database. Here your money sits in a wallet with your own address, on a public chain, checkable by you right now.
• An exchange proves its solvency with a periodic auditor’s report. Your proof is a block explorer — continuous, and with no auditor to trust.

One thing is different in the other direction, and we’d rather say it than have you discover it: a regulated exchange has government supervision that we don’t. The trade is transparency for supervision — if you want to verify rather than be told, that is what this design gives you.

Has any of this been audited?

The part most crypto audits cover doesn’t exist here: we have no smart contracts of our own. Trading happens on Polymarket’s own audited contracts, through standard Polymarket wallets — nothing bespoke that could hide a flaw of ours.

The wallet infrastructure is provided by Privy, who are SOC 2 Type II certified and independently audited, with their reports available on their own site. That certifies Privy’s infrastructure; how we operate on top of it is ours to answer for, and the previous two answers are that answer.

What if I lose access to my Telegram account?

Your Polyburg account is tied to your Telegram account ID, which belongs to Telegram rather than to our bot. If you recover your Telegram account, you return to the same Polyburg account, wallet, balance and referral links.

If your Telegram account is permanently lost, there is no self-service recovery path for that case — recovering the Telegram account itself, through Telegram, is the way back to your Polyburg account.

Can you stop me taking my money out?

Withdrawals from your own wallet and exits from a Preset are never gated, including when a membership has lapsed. Your money is not held hostage to a subscription.

Wallet infrastructure by Privy .

Where a Preset holds the money it trades

Investing in a Preset moves money out of your own wallet into the Preset’s trading wallet, where it is combined with other investors’ funds to copy trades. This section is about that wallet. It is a different wallet from your own, with different protections.

Where does that money sit?

In a Polymarket deposit wallet controlled by the Preset — the same kind of wallet any Polymarket trader uses. It is not lent out, not rehypothecated, and not moved to any third party. It sits as collateral and as open Polymarket positions.

Who can move it?

Signing an order or moving anything on-chain requires a key deliberately kept out of the web-facing service. The public interface can request a payout; only the trading engine can execute one. An inbound web request cannot move funds on-chain even if that interface were compromised.

How do you know the Preset holds what it says it holds?

The books are compared against the blockchain every 30 minutes. If they ever claim more than the chain actually holds, an operator is alerted immediately — that is the direction that matters. A nightly job separately re-checks internal consistency, and every movement is written to an append-only record; nothing is adjusted silently.

We won’t tell you accounting errors are impossible. They aren’t, and we’ve found and repaired some. What we can tell you is what we check, how often, and that we publish nothing to you that we haven’t checked.

Can trading being paused trap my money?

No. Pausing trading does not stop exits — the exit path deliberately keeps working when trading is halted, precisely so a stop can never trap your funds.

There is one separate control: an operator can explicitly close withdrawals. It is a deliberate, audited action, distinct from the trading switch, and not used in normal operation.

Performance and P&L

Why does my balance move around so much?

Because these are live Polymarket positions, and prediction-market prices move sharply — a market can go from 40¢ to 70¢ on a single piece of news.

Two things follow. Unrealised swings are normal: a position marked down today can settle at full value tomorrow, and the reverse. And most positions are held to settlement, so the real result is often only known when the market resolves.

The aim isn’t to remove that volatility. It’s to put your money behind traders with a genuine track record.

Am I exposed to trades made before I joined?

No, and this is the core of the design. You are only exposed to trades executed after your money arrived. A position opened before you joined is not yours — its gains and losses belong to the people who funded it.

Why does the Preset show a different profit than my own investment?

Because the two numbers measure different journeys. The Preset’s performance describes the whole Preset over a period — including time before you joined. Your own profit starts the moment your money arrives, and only counts trades executed after that.

So the same Preset genuinely means different results for different people: someone who invested a month ago and someone who invested on Tuesday own different slices of the same ride. A Preset can show a strongly positive month while your own first week in it is flat or even down — and the reverse. Neither number is wrong; they answer different questions.

The number that describes your money is the profit shown on your own investment. The Preset’s headline performance tells you how the Preset has been doing — not what you personally earned.

Why is my balance different from what I put in, before anything has settled?

Because part of your money is now in positions, valued at current market prices, and fees have been charged on the trades that used it.

Does a good track record predict future returns?

No. Copying a trader with a strong record is a strategy, not a guarantee. They can lose, and you lose with them in proportion.

Deposits, exits and limits

Is there a minimum or a maximum?

Both can apply, and both are set per Preset — the app is the source of truth.

Note that two different minimums exist and they are easy to confuse: topping up your Polyburg wallet has one (it varies by source chain — the Deposit screen shows the live figure for the chain you selected), and investing in a Preset has a separate one that differs from Preset to Preset.

There may also be a cap on how much any one person can hold in a single Preset. If you’re near it, the app tells you the exact figure rather than showing a generic error, your existing money stays invested and keeps trading, and the cap applies per Preset — being at the limit on one does not limit the others.

I deposited — why don’t I see it yet?

Deposits bridge into the Preset’s collateral, which takes a few minutes. Your money is credited when the bridge confirms. If money arrives that can’t be matched to a request, it is not silently absorbed — it’s flagged for an operator.

Can I take out part of my money?

Not from a Preset — exits are full exits, and the app labels the button that way. You can withdraw any amount from your own Polyburg wallet at any time.

What happens when I exit?

If the Preset doesn’t have enough free cash, it sells a proportional slice of every open position rather than closing whole positions.

We sell only your share of each position, never anyone else’s.

Exits are queued and processed in order.

Why is a small amount left behind when I exit?

If your share of a position is worth less than about a dollar, Polymarket’s minimum trade size makes it impossible to sell. Those fragments are recorded rather than quietly absorbed by other users.

Separately, if part of your exit can’t find a buyer straight away, it isn’t dropped — it’s retried.

Why can I see a Preset but not invest in it?

A Preset can be announced before it opens for money. Some also launch by raising capital first and start trading once they reach a target — in that case deposits are real and your balance is real, trading simply hasn’t started yet, and the app shows progress toward the target.

Do I need MATIC or gas to use Polyburg?

No — Polyburg and the Presets cover on-chain costs. You will never be asked to top up MATIC, POL or any gas token.

Rewards and referrals

How do referrals work?

If you joined through someone’s invite, they earn a share of the platform fees your activity generates — your trading and your membership payments. You pay the same fee either way — nothing is added on top.

When can I withdraw my referral earnings?

Your earnings start accumulating immediately and nothing is forfeited. Four things have to line up before you can withdraw them:

• You need to have done some of your own trading first. Until then your earnings accumulate but can’t be withdrawn — and when you pass that point, the whole balance you’ve built up unlocks at once. The app shows how far along you are.
• A minimum claim amount, shown on the Rewards screen.
• Available funds to pay out. If a claim is larger than what’s currently available, it’s refused for now and works after the next payout cycle — nothing is lost or reduced.
• An active membership. A lapsed member keeps earning in the background but can’t withdraw until they renew.

Where do I see my earnings?

On the Rewards screen, with a full history of where each amount came from.

Security

Will Polyburg ever contact me first?

No. We never DM first, never ask you to “verify” by sending funds, and never ask for passwords or codes. Anyone doing that in our name is a scammer — report and block them. The only official surfaces are polyburg.com, docs.polyburg.com, the bot @polyburgbot, and the announcements channel @polyburg_official.

Can I be phished out of a seed phrase?

No, because there isn’t one. Your wallet has no seed phrase or private key for you to hold — so nothing of that kind can be tricked out of you. Anyone asking you for a Polyburg seed phrase is, by definition, a scammer.

What protects my money if my Telegram account is compromised?

Whoever controls your Telegram account can use the app as you, so protect it the way Telegram recommends — enable two-step verification in Telegram’s own settings. Two things limit the damage: withdrawals are subject to daily and per-transaction limits, and every movement of your wallet is on a public blockchain, so nothing can be moved invisibly.

What if Polyburg’s website is hacked?

A Preset’s trading wallet has the strictest separation: the public interface can only request a payout — solely its trading engine can execute one, so a compromised web page cannot move Preset funds. Your own wallet’s signing happens through our wallet provider under Polyburg’s key quorum, never in the page you see. We won’t claim any system is unhackable. The protection that doesn’t depend on our servers at all: your wallet is on a public chain, so nothing can be moved invisibly — and your money is never locked in.

How do I report a security problem?

If you believe your own money is at risk, act on the protection that’s always available: withdraw — withdrawals and exits are never gated. Incident notices are published on @polyburg_official .

The wallet infrastructure, plainly

Who actually holds the keys?

Our wallet-infrastructure provider, Privy — a specialist whose business is holding keys for applications. Signing happens through a key quorum on Polyburg’s side; the key never lives in the app on your phone, and there is nothing for you to back up or lose.

What is pUSD, and why does my deposit turn into it?

pUSD is Polymarket’s trading collateral — a dollar token backed 1:1 by USDC. Everything traded on Polymarket settles in it, so deposits are converted automatically on arrival, whatever chain or token you sent. When you withdraw, the conversion is reversed and you receive USDC — on Polygon it arrives as bridged USDC, which some wallet apps label USDC.e. Same dollar, different label; don’t let the “.e” worry you.

Which blockchain is all this on?

Polygon — the chain Polymarket itself runs on. Your wallet, every trade, and every withdrawal are ordinary Polygon transactions, inspectable on the public explorer the app links to. You can deposit from many other chains; the in-app bridge brings the funds to Polygon for you.

Membership

What does membership unlock?

Trading, copying and investing in Presets. Browsing — the traders, the markets, every performance number — is free. And two things are never behind membership: selling what you already hold, and taking your money out.

Do I have to pay before trying it?

If you joined through someone’s invite, your first month is free — it activates by itself when your invite is applied, nothing to claim.

What happens if my membership runs out?

Nothing happens to your money. Your positions remain yours and keep settling, and withdrawals and Preset exits keep working. After a short grace period your Copy Rules pause — they resume when you renew. Referral earnings keep accumulating while you’re lapsed; you just can’t withdraw them until you renew.

If I renew early, do I lose the days I still had?

No. Renewing or extending adds to the end of your current term — a member with days left keeps every one of them.

Can I turn off auto-renew?

Yes, any time, from the Membership page. Access simply runs to the end of the term you’ve already paid for. Turning it off is never punished — and turning it off doesn’t touch your money, positions or earnings.

Quick answers

Troubleshooting and one-line answers. The sections above cover the concepts.

My first trade failed with “Wallet still initializing”. What do I do?

Wait 2 minutes and retry once. The very first trade on a fresh deposit wallet takes a few extra seconds while the wallet finishes preparing on-chain. Every subsequent trade is fast.

I don’t see my deposit. Where is it?

Deposits appear in your Wallet balance once the Polygon transaction confirms — usually within a minute for a direct Polygon deposit, a few minutes for a bridged deposit. Check the block explorer link in the deposit sheet if you’re unsure.

I sent funds to the deposit address for the wrong chain. Can I recover them?

Don’t assume the money is gone, but don’t assume it’s recoverable either. It depends on which chains were involved and where the funds ended up, and it has to be checked case by case.

What happened: each chain gets its own single-use deposit address. Send Arbitrum tokens to an address the app issued for Ethereum, and there’s nothing watching for them on that chain, so they never credit.

To avoid it next time: start the Deposit flow fresh, pick the exact chain you’re sending from, and use the new address it gives you. Don’t reuse an address from an earlier deposit.

My copy-trade Rule isn’t firing. Why?

Common reasons, most likely first. Each links to the setting involved:

• The leader simply hasn’t made a trade that passes your filters yet.
• Your Rule is paused — check the Active toggle.
• You’ve hit your budget cap — the total this Rule may ever spend.
• The price is outside your price bounds.
• The leader sold, and you have “Follow sells” switched off.
• You’re already at your max concurrent positions.

Check the Active toggle first, then your filters.

Why is my copy-trade fill silent on Telegram?

By design. Copy-trade fills, stop-loss hits, and take-profit hits are shown as toasts inside the mini-app only. Telegram carries whale/conviction alerts and system notices. See Features → Alerts & notifications.

A trader I follow shows a 30-day P&L of —. Why?

Not enough recent activity to make the percentage meaningful. See Trader Discovery FAQ.

How do I exit a Preset?

Open the Preset from the Presets tab and tap Exit. Initiation is instant; final settlement (proceeds returning to your pUSD balance) depends on how quickly any live positions wind down. See Presets → Exiting.

Are Polymarket outcomes always YES / NO?

No. Many markets have 3 or more outcomes with arbitrary labels. Always check the outcome name before you confirm a trade. See Trading Terminal → Multi-outcome markets.

Can’t find your answer? Support has the official channels and the formal disclosures.